Privacy Policy

Last updated: February 12, 2026

Level Ten Media LLC ("we," "our," or "us") operates the VizMe mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our AI portrait generation features
  • Contact our support team
  • Subscribe to our communications

This information may include:

  • Email address
  • Name
  • Photos you upload for processing
  • Device information

1.2 Photos and Media

Our App requires access to your photos to provide AI portrait generation services. We collect:

  • Photos you capture or upload within the App
  • AI-generated portraits created from your photos

1.3 Usage Data

We automatically collect certain information about your device and how you interact with our App:

  • Device type and operating system
  • IP address
  • App usage statistics
  • Crash logs and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Process your photos and generate AI portraits
  • To maintain your account: Authenticate users and manage subscriptions
  • To improve our App: Analyze usage patterns and fix bugs
  • To communicate with you: Send updates, security alerts, and support responses
  • To comply with legal obligations: Meet regulatory requirements

3. How We Store and Protect Your Data

3.1 Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit using TLS/SSL
  • Encrypted storage of user data
  • Secure authentication mechanisms
  • Regular security assessments

3.2 Photo Storage

Photos you upload are stored securely and used solely for generating your AI portraits. We retain your photos and generated images for 30 days to allow you to access your creations, after which they are automatically deleted from our servers.

3.3 AI Processing

Your photos are processed using third-party AI services (Google Gemini/Replicate) to generate portraits. These services are contractually bound to process your data only for the purpose of providing our services and are prohibited from using your data for training their AI models.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our App (cloud storage, AI processing, analytics)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at [email protected].

6. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). Please contact us for more information about your California privacy rights.

11. GDPR Compliance (EU Residents)

If you are a resident of the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

  • Performance of a contract (providing our services)
  • Your consent
  • Compliance with legal obligations
  • Legitimate interests (improving our services)